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5 Reasons Why Customer Service Is So Important for Your Company

It defines your brand’s image and reputation All well-known brands and companies stand out for their great customer service because they know that good customer service itself often determines and ensures the image and reputation of that particular brand. Moreover, according to customers the quality of customer service is very often associated with the reputation of that particular company. While you are working hard in order to create and maintain good public image, unhappy customers can damage that image by complaining others about your company. And the opposite: if they feel appreciated and if their expectations are met, they will praise your company among others increasing the reputation of your company. It builds trust in customers The first impressions and the first customer experiences are vital in turning first-time customers into loyal clients since the first impression has a great impact on the customer’s decision whether or not to use the product...

What are the Mission and Goals of the United Nations

The United Nations (UN) was founded on October 24, in 1945. Created immediately after World War II, the United Nations came to replace the League of Nations (1919), which was essentially ineffective in preventing wars and establishing peace. Today, the United Nations includes 193 member states. Although the United Nations is headquartered in New York, it also has offices in Geneva, Vienna, and Nairobi. The official languages are English, French, Arabic, Chinese, Russian and Spanish. The mission and activities of the UN are carried out on the basis of the goals and principles defined in the founding charter. According to the Charter, the primary goals of the United Nations are: Prevent war disasters, establish peace and security around the world Encourage respect for fundamental human rights and freedoms, excluding any form of discrimination Establish friendly relations between different countries based on the principle of equal rights and self-determinati...

What Factors Are Important in Managing an Organization Effectively

There are different factors that can help in managing an organization's activities effectively. Identifying the key components of effective organizations can help leaders to organize the process effectively. Strategy In order to manage an organization effectively, it is necessary to define the organization's clear plan and structure to guide the organizational hierarchy, mission, and goals. The management team usually study innovations in the industry and monitor the competition. They make decisions only after evaluating the short-term and long-term consequences of those decisions. As a key component, the strategy must define how an organization should operate thus enabling the management team to make decisions accordingly. Flexibility Given the industry of a certain organization or company, the demand for certain activities or services offered by that organization can often change. For that reason, organizations must remain flexible to cope with changing conditions. Th...

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